What’s New at ENGAGEDAI

Explore the latest product features and enhancements.

Reviews

Automated review responses. Admins can switch on automatic replies per location. Otto replies in the dealership’s name and flags reviews that need a person instead.
See what Otto said. Otto replies carry a “Response from Otto” label and icon, with an info tooltip explaining why Otto replied.
“Responded by Otto” filter on the Reviews screen, plus reviews tagged to the matching sales or service opportunity.
Auto-reply performance report in Reports and Analytics.
Website display preferences for choosing which reviews are posted to your site.

Redesigned lead card that shows the key details at a glance.
“Replied by Otto” tag and filter, so reps can see which conversations Otto handled.
Select all and archive leads in the “No reply needed” view.
Direct links to an opportunity — a link can now open a lead on a specific sales or service opportunity.
Clearer consent and auto-responder status on each lead.

English and Spanish. OttoVin pages, vehicle features and specs now display in the dealership’s language.
OttoVin link on the Inventory page opens the vehicle’s OttoVin page in one click.
Vehicle of interest always shown. If a shopper’s vehicle has sold, OttoVin and the VDP still show it, with the closest in-stock matches on top.
Date filter in the Vehicle report and OttoVin details in the media report.

Redesigned role permissions screen and a new Profile section under Access Management.
Settings audit log recording who changed Organization, Access, Communication, AI and System settings, and when.
Opportunity status history for each lead.
Team view permission for the Dashboard, and new location-level and sales/service opportunity settings.
Redesigned user settings.

Notification sounds in the web and mobile apps.
Instant nudge to the rep when a lead replies to the rep’s own message while the auto-responder is paused.
Email filters by sender and recipient in the Email tab.
Email “Customize AI response” now has the same tips, tones and preferences as text, and custom tips and tones can be added, edited and deleted.
Click-to-Call extension now captures the CRM user in Tekion and DealerSocket.
Relation contacts — store additional contacts on a lead.
Source selection in Engagement analysis, Appointment analysis and Messages sent vs. received.