Privacy Policy

This Privacy Policy describes how SocialMiningAI, Inc., d/b/a ENGAGEDAI, and its subsidiaries and affiliates (collectively, "ENGAGEDAI," "we," "us," and/or "our") gathers and manages your personal information. "Personal information" means information that relates to an identified or identifiable individual, as part of providing any services and products developed or administered by us, including our lead generation tools, reputation management tools, messaging and communication tools, appointment automations, web and mobile applications, and any other services ENGAGEDAI may offer (collectively, the "Services"). Any capitalized terms used but not otherwise defined in this Privacy Policy have the meanings provided in ENGAGEDAI's Terms of Service.

1. Scope

This Privacy Policy applies to (i) our Customers, (ii) employees, agents, contractors, and other personnel that our Customers authorize to use the Service ("Authorized Users"), (iii) individuals who are current or potential clients of a Customer, and (iv) individuals that visit the Website or contact us by email or other methods of communication (collectively, "Users"). In this Privacy Policy, "you" and "your" refers to you the reader, and how we process your personal information depends on your relationship with ENGAGEDAI. For the purposes of this Policy, visiting the Website is deemed to be part of the "Services."

By consenting, you allow ENGAGEDAI, our partners, and the professionals or companies we work with to contact you using this information for the purpose of delivering the Services.

2. Personal Information Collected

The personal information collected depends on your interaction with ENGAGEDAI. Some information is collected through use of the Services and some is collected automatically.

2.1 Information Collected Through the Services

Use of the Services as a Customer requires provision of certain personal information, including: first and last name, email, physical address, phone number, business name, website, content of communications sent or received via the Services (such as text messages and emails), employer identification number and other business-related information, access to your CRM and related software necessary to integrate the Services, and (via a third-party service provider) payment information.

If you are a client of a Customer or other User, we may collect information through your use of our Webchat widget, contact forms, and review invitations, including: first and last name, email, physical address, phone number, business name, website, transaction information, reviews and feedback, and the content of communications sent or received via the Services.

2.2 Information Collected Automatically

We automatically collect certain non-personally identifying information (browser type, language preference, referring site, time of each visit, how you use the Website, your approximate location, cookies, and communication records), device information, and log files (IP address, ISP, the URL accessed, files accessed, operating system, access times, and more). Our Customers' websites may integrate ENGAGEDAI widgets (such as webchat), which may collect your IP address, the page you visited, device information, and may set a cookie.

2.3 Information Collected from Other Sources

We use Google Analytics to improve site and user experience, may collect personal information from social media and other publicly available sources (to generate leads and improve products and services), and may receive information from third-party service providers, related companies, and business partners.

3. Use of Personal Information

We use your information to provide the Services, send product and service information, send information about changes to our terms, request feedback, keep our Services safe and secure, enforce our terms, respond to legal requests, and manage accounts (3.1). We collect non-personally identifying information to improve your experience and may use Customer Data for machine learning (3.2). We use account information and log files to investigate and prevent security incidents (3.3). We use personal information to advertise, market and promote ENGAGEDAI, and you may opt out of promotional content (3.4).

4. Disclosure of Personal Information

We may share personal information to provide the Services, including with applicable Customers and their third-party integration partners, and with service providers who perform services on our behalf or on behalf of our Customers, such as hosting, identity verification, fraud prevention, marketing, analytics, and customer support.